禾好齒科牙醫診所

根管治療 ・ 看診醫師：王偉齡 副院長

今天看完診結束之後我只是想確認發生的費用還有療程，我不是專業人員，我今天結束療程後我不知道有沒有放牙釘，想重複確認費用，但櫃檯的護理人員口氣非常不耐煩。

矯正、隱形矯正 ・ 看診醫師：馮俊瑋- 假牙贗復專科 院長

I had a very disappointing experience at this clinic today. I arrived for a dental cleaning appointment at 3:45 PM, but I wasn’t seen by the doctor until close to 5:00 PM. I also had another appointment scheduled at 4:00 PM, yet there seemed to be confusion about why I was there. In the end, I never even received the dental cleaning I had originally booked. When I was finally seen, the female doctor did not seem aware of my appointment details. I explained that I believed I was there for an Invisalign consultation, and she immediately told me I needed to prepare NT$55,000 that same day and come back to pay—without any clear explanation or coordination with the front desk. This lack of communication was very concerning. The overall communication at the clinic was poor from start to finish. The process felt disorganized, and staff were not aligned with each other. Additionally, the experience during the imaging process was very uncomfortable. One of the nurses was rude and unprofessional in her tone. She spoke to me in Chinese in a way that was difficult to understand, and her instructions were unclear and at times unnecessary (for example, telling me to swallow when it wasn’t needed). She also used excessive force with the imaging wand, which made the process physically uncomfortable. Another staff member who took external photos was more professional, but repeatedly told me to open my mouth wider when I physically could not. It felt like I was being blamed for something outside of my control. For an orthodontic clinic, I expected a much higher level of professionalism, clear communication, and patient care. Instead, I left feeling frustrated, uncomfortable, and poorly treated. Even the reception process was confusing—one receptionist scheduled a follow-up appointment as she was ending her shift, and then another receptionist tried to schedule a different appointment. It added to the overall sense of disorganization. Unfortunately, this experience has made me lose confidence in this clinic, and I will likely seek treatment elsewhere.

全口洗牙(定期檢查) ・ 看診醫師：王偉齡 副院長

主旨:看診體驗反饋與醫療建議-3/31 王醫師門診】診所管理團隊您好:我是今日預約王醫師洗牙的患者。因信任 貴院專業而在此就診,為維持良好的醫療互動,特就今日體驗提供幾點觀察: 1.關於候診與醫療節奏: 今日預約 20:15 但實際看診為 20:40,候診時間長於診療時間。診療過程中,因醫師需獨自操作儀器與吸唾管,且全程無停頓漱口,體感節奏較為匆促,與過往在其他診所的體驗有所落差。2.關於醫療品質: 身為重視半年定檢的患者,希望能有更充裕的診療與衛教時間(建議約30分鐘,15分鐘真的太緊湊)。若能調整預約間隔(療程結束當下已跟王醫師及櫃檯人員建議),除了能確保醫師在忙碌中獲得適度喘息,也能讓每位患者感受到更細緻的醫療服務。提出這些反饋是希望 貴院能持續精進服務品質,讓專業不因時間安排緊湊而減損。辛苦了,謝謝！

全口洗牙(定期檢查) ・ 看診醫師：陳柏華 醫師

如果要讓病人等超過一個小時就讓病人空等到超過營業時間是對的嗎 水平智齒四顆我在國泰吳醫師30秒拔好，你們醫師技術也太差了 上一提根本沒有優點的診所 浪費我的時間

全口洗牙(定期檢查) ・ 看診醫師：陳柏華 醫師

1. 醫師洗牙過程完全沒有休息，嘴巴真的很痠... 2. 有照X光片但是完全沒有打開來解說，也沒有提到是否有蛀牙

其他項目 ・ 看診醫師：王偉齡 副院長

醫生非常有耐心詳細解答也很細心檢查，但櫃檯人員態度不佳且不專業

智齒拔除 ・ 看診醫師：王偉齡 副院長

我有表示對布洛芬過敏，但為什麼還是開了布洛芬的藥物給我？

全口洗牙(定期檢查) ・ 看診醫師：王偉齡 副院長

醫師對洗牙的態度也是超認真的，洗完覺得牙齒煥然一新！

拔牙 ・ 看診醫師：馮俊瑋- 假牙贗復專科 院長

謝謝

根管治療 ・ 看診醫師：馮俊瑋- 假牙贗復專科 院長

醫生很有耐心，有問題都會詳細回答。 請繼續保持下去，診所生意會長紅～^_^